Because of the international health crisis, we are all going through, caused by the presence of COVID-19, we must protect ourselves and others around us; Here we share with you the preventive measures we are taking in accordance with the World Health Organization recommendations – measures we must consider both for the general population and within our hotels.
|We have the same safety protocols as our sister company, the health network Hospitales Ángeles, as we both belong to Grupo Emprearial Ángeles.|
|We created the safety and hygiene committee, responsible for implementing and training all staff on the new protocols, that are placed at all our hotels.|
|Temperature check of every person entering the hotel.|
|Security glass at the front desk as well as check in from your mobile phone in selected hotels.|
|Nebulization for disinfection of public areas, gym and guest rooms. Hand sanitazing gel available in all areas.|
|Protective equipment for all hotel service personnel.|
|Maximum hygiene control in the guest rooms, nebulization to sanitize, disinfection of all objects, cleaning with special treatment products to disinfect all linens, robes and slippers are presented sealed plastic packaging, face mask and hand sanitizer gel were added as amenities for guests.|
|Chemical control and analysis of water throughout the hotel.|
|A new service dynamic is established for the buffet. cold food bar in glass containers with lid, hot buffet served by staff wearing protective gear according to hygiene protocols.|
|Printed menu or QR code for digital menu to choose from, are provided in restaurants. All tableware and cutlery are washed in high temperatures by specialized dishwashers.|
|Social distancing is established in all public areas, restaurants, bars and conference rooms.|
Due to the international contingency generated by COVID-19, we are currently experiencing delays in our customer service center, to avoid waiting on the phone please consider the following:
If you booked on caminoreal.com or through our reservation call center, you can make the change of date to your reservation, free of charge, up to a new travel date 24 hours before your arrival, to travel until March 31, 2021, apply to cancellable and non-cancellable rates. Does not apply in high season.
For enquiries call us at 90 123 00 with the following at hand:
· Reservation number
· Booking date
· Payment method
At Camino Real Hotels we will continue to update and comply with all preventive measures according with the World Health Organization as the situation evolves and requires us to.
We are here to serve you always.